At StrucSure Home Warranty, we understand our customers want more than just great service; they want to have a great experience. That’s why we’ve committed to our customers that we will do our best to ensure they have a positive experience each and every time they deal with us. Our Customer Experience Pledge is a big reason why prospects choose us and why customers stay with us.
The StrucSure Home Warranty “Customer Experience” Pledge and What It Means to Our Builders, Contractors, and Remodelers:
❶ We will remember that dealing with “real people” is important to you and will strive to have your phone calls answered by one of our customer service reps each time you call our corporate office (no never-ending transfers). We will return all phone calls, and emails within one business day.
❷ We will assign your account to a dedicated Vice President of Sales, Claims Adjuster or Customer Service Representative so working with us will be personal, consistent, and efficient.
❸ We will resolve issues promptly or provide escalation options in the event you or your client has a need to talk to a member of the Executive Team.
❹ We will evaluate claims on a fair and consistent basis with prompt and detailed communications.
❺ We will keep our online registration, enrollment processes simple, safe, and secure.
❻ We will provide you with critical warranty, enrollment, underwriting and claims documentation in a timely, detailed and professional manner.
❼ Through consistent, reliable, and ethical behavior we will endeavor to achieve individual and company integrity to build loyalty and trust with customers, employees, and partners, leading to a stronger reputation …
❽ We will be empathetic to your client’s individual situations and work to resolve any warranty issues quickly and professionally.
❾ We will act as an extension of your sales and marketing department by developing free, customized marketing materials so your sales force can promote the benefits of warranty coverage to your clients.
❿ We will work to continually improve our technologies and processes so that you will not only have a positive customer experience, but an efficient customer experience.
At StrucSure Home Warranty, we take customer satisfaction and your experience with us seriously and it’s our goal to not only provide you with the best risk management products available, but to make working with us easy and efficient. If for any reason we fail to live up to any aspect of our pledge, please e-mail info@strucsure.com and we will investigate the situation and remedy it.
If you aren’t already a member of StrucSure Home Warranty but are interested in learning more about how you can benefit from our risk management products and services and the promises behind our pledge, please click here to start the conversation.
