When it comes to homebuilding, the challenges and responsibilities can seem endless: the availability of labor, the rising cost of building materials, staying on budget and schedule, staying on top of regulations … all while keeping your homebuyers happy and satisfied with their new homes. The last thing you need to add to that list are warranty inquiries and customer service issues that arise as new homeowners settle in. With First Call™ Warranty Service Program from StrucSure Home Warranty, you don’t have to.
For builders enrolled in our First Call™ program, StrucSure is the homeowner’s FIRST CALL for all warranty service calls occurring within the first two years of closing. Our First Call™ Administrators are skilled customer service professionals who are knowledgeable of the terms of your homeowner’s warranty and will educate and guide your homeowners through the service request process.
Three reasons to consider our First Call™ Warranty Service Program:
1. Avoid Unnecessary and Uncovered Service Requests
The homeowner communicates directly with a dedicated StrucSure First Call™ Administrator. Your First Call™ Administrator provides instructions regarding submitting service requests, determines warranty coverage, and filters unqualified requests. A Service Request Letter is issued to the homeowner that explains the terms of the warranty and whether the item is covered. You receive a copy of every communication so you are aware of service requests as they occur, and whether any action is required under the warranty terms, allowing you to maintain control of responding to valid requests.
2. Reduce Your Warranty Management Costs
The First Call™ program provides a dedicated homeowner hotline and website portal for submitting warranty service requests, so we can respond quickly to all incoming warranty inquiries on your behalf. We provide the homeowner with detailed instructions in their closing documents on how to submit a service request. As a result, you don’t have to allocate staff to perform these duties, freeing them – and you – for other operational functions. The First Call™ program can also save you legal fees in the event of warranty disputes by maintaining detailed service request histories and documentation.
3. We Diffuse Potential Conflicts and Help Keep Your Homeowners Happy
Investing in a home is one of the most exciting and rewarding events many people experience in their lives. When issues arise, we help preserve your good relationship with homeowners by clearly communicating the warranty standards that apply to each reported defect in writing to you and your homeowners. This diffuses potential conflicts by setting the expectations of your homeowners objectively – and softly – as possible. We deliver the bad news when required, so you don’t have to.
Program Features
- Dedicated First Call™ Administrator
- Dedicated 800 phone number and website portal
- Closing letter and instructions you provide your homeowners in their closing documentation
- Builder-branded collateral including First Call™ portal instructions, program overview, and cabinet service contact stickers
